Returns & Refunds Policy

At Hybrid Associates Inc., we are committed to providing professional, compliant, and secure financial solutions on behalf of our offshore IT services clients. Due to the nature of our services — which are transactional, regulatory, and B2B in scope — our refund policy is designed to be fair, transparent, and aligned with industry standards.

1. General Policy

We primarily provide intangible financial and compliance services. As such, once a payment-related service has been initiated or completed, it is considered final and non-refundable, unless otherwise stated in a specific written agreement or unless an error has occurred on our part.

2. Eligible Refunds

Refunds may be issued under the following circumstances:

• A duplicate charge or payment was made in error

• A service failure occurred due to an internal error or technical issue

• A prepaid service was cancelled before any processing activity was initiated

• You were incorrectly billed due to administrative or accounting errors on our end

To request a refund, you must submit a formal request within 14 calendar days of the transaction date. Requests made after this period may not be considered.

3. How to Request a Refund

To request a refund, please email us at Thehybridsociate@hotmail.com with the following information:

• Your full name or business name

• Date and amount of the payment

• Transaction ID or invoice number (if available)

• Reason for the refund request

• Any supporting documentation (if applicable)

All requests are reviewed individually. We aim to respond to refund inquiries within 5–7 business days.

4. Refund Approval and Processing

If your refund request is approved:

• The refund will be issued to the original payment method used

• Processing times may vary depending on your financial institution, but refunds are generally completed within 5–10 business days

We are not responsible for any delays caused by banking systems, credit card issuers, or other third-party processors.

5. Non-Refundable Circumstances

Refunds will not be issued under the following conditions:

• If a service has already been fully rendered or partially completed

• If refund requests are based on changes in business decisions or priorities

• If a third party (e.g., your client or payment provider) failed to deliver on their end

• If you fail to comply with our compliance, identity verification, or documentation requirements

• If you attempt to dispute a valid charge through your bank without first contacting us

6. Disputes and Resolution

We encourage you to contact us directly to resolve any issues before initiating chargebacks or third-party disputes. Our goal is to address concerns quickly, professionally, and in a way that maintains the integrity of both parties.

If necessary, unresolved disputes may be handled through legal means as governed by the laws of Alberta, Canada, where Hybrid Associates Inc. is incorporated.

7. Contact Us

If you have any questions regarding this Returns & Refunds Policy, please contact:

Hybrid Associates Inc.
📍 3339 26 Ave NW, Edmonton, AB T6T 1P9, Canada
📧 Email: Thehybridsociate@hotmail.com
📞 Phone: +1-825-925-2981